Refund policy

REFUND & RETURNS POLICY
Agriparts Direct
Last updated: 14/10/2026

Agriparts Direct is a sister company to Tilco and part of the Global Ag Solutions group.
86-98 Industrial Avenue, Wilsonton QLD 4350 | (07) 4633 0624 | parts@globalagsol.com

1. YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under the ACL or any other law that cannot be excluded.

Major failure: if a part has a major failure (for example, it is unsafe, significantly different from its description, or has a defect that would have stopped you buying it had you known), you can choose a refund or a replacement.

Minor failure: if a part has a minor failure that can be fixed in a reasonable time, we may choose to repair it, replace it or refund you. If we don't fix it within a reasonable time, you may be entitled to a refund or replacement.

Faulty goods: we will cover reasonable return freight for parts that are faulty or that we supplied incorrectly.

2. CHANGE-OF-MIND RETURNS
We accept change-of-mind returns within 30 days of delivery, provided the part is:
- unused, uninstalled and in resaleable condition;
- in its original, undamaged packaging with all components; and
- accompanied by proof of purchase (your order number).

For change-of-mind returns:
- you pay the return freight;
- original shipping charges are not refunded; and
- a restocking fee of 10% of the purchase price may apply.

3. ITEMS NOT ACCEPTED FOR CHANGE-OF-MIND RETURN
We cannot accept change-of-mind returns for:
- special-order, custom-made or indent parts ordered specifically for you;
- parts that have been fitted, installed, modified or used; and
This does not affect your rights under the ACL if a part is faulty.

4. HOW TO START A RETURN
Please contact us before sending anything back:
- Email: parts@globalagsol.com
- Phone: (07) 4633 0624
Include your order number, the part(s) you want to return, the reason for the return and photos of the part and its packaging (and of the fault, if applicable).
We will confirm whether the return is approved and give you return instructions. Returns sent without approval may not be accepted.

Return address: 86-98 Industrial Avenue, Wilsonton QLD 4350 [confirm returns address].

5. INSPECTION AND REFUNDS
When we receive your return we will inspect it and let you know the outcome. If a fault claim requires assessment by the manufacturer, we will tell you and keep you informed.
Approved refunds are issued to the original payment method within [X] business days of approval. For orders placed On Account, approved refunds are credited to your account.

6. DAMAGED OR INCORRECT DELIVERIES
If your order arrives damaged, or you receive the wrong part, please contact us within 14 days of delivery with photos so we can arrange a replacement or refund.

7. CONTACT
Agriparts Direct | 86-98 Industrial Avenue, Wilsonton QLD 4350 | (07) 4633 0624 | parts@globalagsol.com